+31 (0) 88 844 02 92

Return products

Download return form

Returns

You have the right to cancel your order within 14 days after receipt without giving any reason. You have, after cancellation, another 14 days to send your product back. You will receive the total amount, including shipping costs. Only the costs for shipment from your home to our shop will be for your own account. If you use your right of withdrawal, the product will be returned to us together with all accessories and - if reasonably possible - in its original condition and packaging. To use this right please contact us through info@smolia-europe.com or download the return form above. We will refund the order amount within 14 days after receiving your return, provided that the product has been received in good order.

Wrongly delivered

Incomplete
It may happen that shipments may be incomplete by a logistical error. Should this be the case and there are missing items, please contact customer service ASAP so your problem can be solved.

Please include the following information:

- Account number
- Order number
- Product number(s) of the wrongly delivered or missing products
- An accurate description of the problem
- If possible, make digital pictures of the consignment

Different order
As it may occur that an order is incomplete, it can also occur that you will receive a totally different order. If this is the case we recommend to fill in a return form, stating "Wrong Order". When you send the products back to us, we will send the right one(s) back.

Received with damage
Sometimes it may be that your order is damaged during delivery. If the package looks really damaged it's best to reject it. If you accept it anyway, let the deliverer then fill in a damage statement. If you find out after openingen that something is damaged, please fill out a return form stating "Transport Damage" ASAP.

Company identity

Parts United Home Products (Smolia-Europe.com)

Ondernemingsweg 66 B
2404 HN, Alphen aan den Rijn
The Netherlands
Phone: +31 (0) 88 844 02 92
E-mail: info@smolia-europe.com

Chamber of commerce: 64977781
VAT identification: NL855931061B01

Free delivery from €50,00

Only online, so very competitive prices